Privacy Policy

Effective January 1, 2026

Optimum Novato Concrete and Masonry, novatoconcreteandmasonry.com, projects@novatoconcreteandmasonry.com

Who this policy covers

Optimum Novato Concrete and Masonry is a masonry contractor in Novato, CA. This policy explains what information we collect when you visit our website, call us or ask for an estimate, how we use it and what choices you have.

It applies to every page of this site, from the home page to our service and city pages. You can learn more about our crew on our About page.

What information we collect

We collect what you choose to give us when you fill out our estimate form, call us or email us. That usually means your name, phone number, email address, the address of the property and a description of the work you want done, plus any photos you send.

Our estimate form is run by an outside form service, so the details you enter there are stored by that service and passed on to us. We only ask for what we need to understand your job and get back to you.

Cookies and analytics

Like most websites, ours can use cookies, which are small files your browser saves, and basic analytics tools. These record things like which pages were visited, how long people stayed, the type of device and browser used and the general area a visit came from.

We use this to see which pages help people and which need work, not to identify you personally. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.

How we use your information

We use your contact details and job description to reply to you, schedule an estimate, prepare a quote, do the work and follow up afterward. We may also use them to keep records of the jobs we've done and to answer questions about past work.

We don't sell your personal information, and we don't add you to marketing lists you didn't ask to join.

Who we share it with

We share information only when it's needed to run the business or do your job. That can include the services that host our website, run our form and handle our email and phone, and a supplier or subcontractor working on your project.

We may also share information if the law requires it, such as for a permit, an inspection or a legal request, or to protect our business and customers from fraud.

How long we keep it

We keep estimate requests and job records for as long as we need them to serve you, back up our work and meet tax, insurance and legal record-keeping requirements. If you asked for an estimate and we never did the job, we usually don't hold on to those details longer than the business needs them.

When we no longer need information, we delete it or remove the details that identify you.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something for legal, tax or warranty reasons, and if so we'll tell you why.

If you live in California, state privacy law may give you more rights over your information, including the right to know what's collected and the right not to be treated differently for using those rights. To make a request, reach us through our Contact page and tell us what you'd like done.

Children's privacy

Our site is meant for adults arranging work on their homes and property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.

Keeping your information safe

We use reasonable steps to protect the information you send us, and we limit who on our team can see it. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through the form.

Changes to this policy

We may update this policy when our tools or practices change. The version posted on this page is the current one, and if you keep using the site after a change, the updated policy applies.

How to raise a privacy question or concern

If you have a question about your information or think we've handled it wrong, tell us and we'll look into it. You can call us at (628) 209-1088 any day from 8 AM to 9 PM, email us or use the form on our Contact page.

We respond within 1 business day and will let you know what we found and what we're doing about it.