Terms and Conditions
Effective January 1, 2026
Optimum Novato Concrete and Masonry, novatoconcreteandmasonry.com, projects@novatoconcreteandmasonry.com
Agreeing to these terms
These terms cover your use of the Optimum Novato Concrete and Masonry website and any estimate, scheduling or work you arrange with us. By using the site, calling us or asking for an estimate, you agree to them.
If you sign a written estimate or contract for a job, that document controls the details of that job. Where it says something different from this page, the signed document wins.
Who we are and what we do
Optimum Novato Concrete and Masonry is a masonry contractor in Novato, CA. We also do concrete work for homeowners in Novato and the cities around it. Our work includes foundation and chimney repair, brick and stone work, tuckpointing, retaining walls, block walls, pavers, walkways, fireplaces and outdoor kitchens. You can see the full list of services on our home page and read more about our crew on our about page.
The descriptions on this site explain our work in general terms. They aren't a promise that a particular method, material or result fits your house, because we can only say that once we've seen the job in person.
Estimates and pricing
Our estimates are free, in person and obligation-free. We look at the job, talk through what you want and then give you a written estimate that describes the work and the price.
A written estimate is based on what we can see and what you tell us. Masonry and concrete work often uncovers things nobody could see beforehand, like damaged brick behind a veneer, soft soil under a slab or old footings in the way. If that happens, we stop, show you what we found and give you the added cost before we do any extra work. We won't charge you for changes you haven't approved.
Prices on an estimate hold for the period written on it. After that, material costs may have changed, so we may need to update the figure before we schedule the job.
Scheduling, weather and cancellation
We schedule work once you've accepted the estimate in writing and any deposit it lists has been paid. Start dates are our best plan, not a guarantee, because weather, material delivery and permit timing can move them.
Mortar and concrete need the right conditions to set and cure, so we may push a pour or a masonry day back for rain or other bad weather. When that happens, we let you know as soon as we can and set a new date with you.
If you need to reschedule or cancel, call us or reach us through our contact page as early as you can. If we've already ordered special materials or started work, you may owe for those materials and the work done up to that point, as your written contract sets out. Any cancellation rights the law or your contract gives you still apply.
Payment terms
Your written estimate or contract lists the deposit, if any, the payment schedule and the forms of payment we accept. On larger jobs, payments are usually tied to stages of the work so you're paying for work you can see.
Final payment is due when the work described in your contract is complete. If a payment is late, we may pause further work until it's settled, and we'll talk with you before taking any other step.
What we ask of you
We need safe access to the work area, a place to stage materials and water and power where the job calls for them. Please tell us about anything buried or hidden that we should know about, like sprinkler lines, drain pipes or private utility lines, and keep pets and children away from the work area.
You're responsible for knowing where your property lines are and for any approvals your homeowners association requires, unless your contract says we'll handle them.
Our guarantee and warranty limits
We guarantee your satisfaction on every job. If something about our workmanship isn't right, call us and we'll come back and look at it with you.
Any written warranty for your job, and how long it lasts, is set out in your contract. Products like pavers, stone, block and fireplace units carry their maker's warranty, which passes to you, and the maker decides those claims.
Our guarantee doesn't cover damage from things outside our work. That includes soil movement or settling on your property, earthquakes, storms, flooding, tree roots, misuse, changes made by others, and drainage you chose not to have us fix. Concrete and mortar can show small surface cracks and color changes as they cure and age, and those are normal, not defects.
Apart from the guarantee above and any written warranty in your contract, and as far as California law allows, we don't give other warranties, written or implied. The information on this website is provided as is.
Limitation of liability
We're fully licensed and insured, and we stand behind our own work. As far as the law allows, we aren't liable for indirect or follow-on losses such as lost use of your property, lost income or similar costs, and our total responsibility for any job is limited to the amount you paid us for that job.
Nothing on this page limits any responsibility the law doesn't allow us to limit, including for harm caused by our own negligence where the law says so.
Using this website
You may use this site to learn about our work and contact us. Please don't copy its content for commercial use or try to interfere with how it runs.
The articles and service pages here are general information, not engineering advice for your house. Some links lead to other websites, like a city or a maker, and we don't control what those sites say.
Resolving a disagreement
If you're unhappy with something, please call us first at (628) 209-1088. Most problems get sorted out on site in one conversation, and we'd much rather fix it than argue about it.
If we can't settle it between us, we both agree to try mediation in good faith before going to court. Either of us may still use small claims court for a claim that fits there. Any court case will be heard in Marin County, California.
Governing law
These terms and any work we do for you are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time, and the version on this page is the current one. Changes don't affect a job you've already signed a contract for, unless we both agree to them in writing.
How to reach us
If you have a question about these terms, call us at (628) 209-1088, Monday through Sunday from 8 AM to 9 PM, or send us a message through our contact page. We respond within 1 business day.